1. Data Controller Information

This Privacy Policy applies to personal data processed through beautyool (www.beautyool.com), operating as a sole proprietorship based in France. For the purposes of applicable data protection legislation, including the European Union General Data Protection Regulation (GDPR) and relevant United States privacy statutes, beautyool is the Data Controller responsible for your personal information.

  • Brand Name: beautyool
  • Website: www.beautyool.com
  • Legal Form: Sole Proprietorship (Entreprise individuelle)
  • Registered Address: Rue d’Allonville, Amiens, Hauts-de-France, 80080, France
  • Customer Support Email: aftersales@beautyool.com
  • Customer Support Line: +33 7 78 34 70 41

2. Information We Collect

We collect personal information necessary to process orders, fulfill legal obligations, and communicate regarding customer inquiries. The categories of personal data collected include:

  • Contact Information: Full name, billing address, shipping address, email address, and telephone number.
  • Order Details: Information regarding items purchased, order history, and transaction records.
  • Technical & Usage Data: IP address, browser type, device information, and site interaction data gathered via essential website cookies.

3. Purpose & Legal Basis for Data Processing

We process personal data based on the following legal grounds:

  • Performance of Contract: To fulfill customer orders, manage shipments, and handle customer service requests.
  • Legal Compliance: To maintain financial and accounting records, comply with statutory tax duties, and adhere to e-commerce consumer regulations across Europe and the United States.
  • Legitimate Interests: To maintain website functional operational integrity, manage administrative tasks, and secure website infrastructure.

4. Payment Processing

All payment processes conducted on www.beautyool.com are securely managed by our third-party payment processor, Stripe.

When placing an order, payment card details (such as credit or debit card numbers, security codes, and cardholder details) are transmitted directly to Stripe via encrypted channels. beautyool does not collect, store, or process full payment card details on our local servers. Stripe operates under rigorous international payment security standards, including PCI-DSS Compliance. The handling of payment data by Stripe is subject to Stripe’s Privacy Policy.

5. Third-Party Service Providers

In addition to Stripe, personal data may be shared with trusted technical third parties strictly as necessary to execute service operations:

  • Logistics & Delivery Carriers: To parcel, label, and deliver purchased orders to specified customer delivery addresses.
  • Hosting & IT Service Providers: To ensure stable website operations, database management, and email infrastructure.

We do not sell, rent, or trade personal customer data to any third parties for commercial or marketing purposes.

6. Data Retention Period

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or to comply with applicable statutory retention mandates in France, the European Union, and the United States:

  • Transaction & Commercial Records: Retained for up to 10 years following completion of an order, in compliance with the French Commercial Code (Code de commerce) and tax reporting obligations.
  • Customer Support Records: Retained for up to 3 years from the date of last contact to address follow-up communications or resolve service questions.
  • Technical Logs & Cookies: Retained for no longer than 13 months from the time of collection.

Upon expiry of the designated retention periods, personal data is securely deleted or anonymized.

7. Data Protection Rights

Depending on your jurisdiction (including the European Economic Area and applicable United States jurisdictions), you possess specific rights regarding your personal information:

  • Right of Access: The right to request copies of personal data held by us.
  • Right to Rectification: The right to request correction of inaccurate or incomplete personal information.
  • Right to Erasure: The right to request deletion of personal data, subject to statutory retention requirements.
  • Right to Restrict or Object: The right to request restrictions on or object to specific processing activities.
  • Right to Data Portability: The right to receive personal data in a structured, commonly used format.

To exercise any of these rights, please submit a written request to aftersales@beautyool.com.

8. International Data Transfers

When transferring personal data outside the European Economic Area (EEA), such as processing orders for customers located in the United States, we implement appropriate safeguards to ensure equivalent data protection standards in compliance with EU and US legal standards.

9. Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy to reflect regulatory changes or administrative updates. Any changes will be published directly on www.beautyool.com with an updated effective date.