1. Overview & Rights

beautyool (www.beautyool.com), operating as an independent sole proprietorship based in Amiens, France, serves customers exclusively across the European Union and the United States. We strictly uphold consumer rights in full compliance with European Union consumer protection legislation and applicable statutory e-commerce regulations in the United States.

2. Statutory 14-Day Right of Withdrawal (European Union Customers)

In accordance with European Union consumer legislation, customers residing within the European Union have the statutory right to withdraw from their purchase within 14 days from the date of physical receipt of the items, without providing any reason.

  • Exercising Withdrawal: To exercise this right, please submit a written notification to our customer support team at aftersales@beautyool.com prior to the expiration of the 14-day cancellation period.
  • Return Address: Upon receiving your withdrawal request, return instructions and authorization details for sending items to our facility at Rue d’Allonville, Amiens, Hauts-de-France, 80080, France will be provided.

3. Return Procedures for Europe & United States Customers

If you wish to initiate a standard return within applicable statutory timeframes, please adhere to the following guidelines:

  • European Customers Return Address: Rue d’Allonville, Amiens, Hauts-de-France, 80080, France
  • United States Customers Return Address: Rue d’Allonville, Amiens, Hauts-de-France, 80080, France
  • Item Condition: All returned items must be unused, unaltered, in their original condition, and packed securely in their original packaging. Unless an item is damaged or defective, the customer is responsible for standard return shipping costs.

4. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers in Europe and the United States are entitled to a full refund or a free replacement shipment.

  • No Physical Return Required: You are not required to physically ship back damaged or defective items.
  • Resolution Process: Simply contact aftersales@beautyool.com with your Order Number and clear photo or video evidence showing the issue. Upon verification, we will process a full refund or dispatch a replacement order immediately.

5. Delayed Shipments & Transit Timeframe

Orders are shipped via recognized carrier networks including DHL, FedEx, and UPS Priority services, with standard transit estimated between 5 and 12 business days. Automated tracking updates are sent to your designated email address during key fulfillment stages (dispatch, transit hub arrival, out for delivery).

If your order exceeds the standard 5 to 12 business day transit window, please email aftersales@beautyool.com. We will conduct an official trace with the carrier and, based on findings, issue a full refund or dispatch a replacement item at no additional charge.

6. Refunds & Accepted Payment Methods

Once a refund is approved, it will be processed automatically back to the original payment instrument used at checkout via our authorized payment processor, Stripe.

Refunds are credited back to the initial payment source, which supports major credit and debit cards (Visa, Mastercard, American Express) as well as digital wallets (Apple Pay, Google Pay). Standard processing times for refunded amounts to reflect in your account depend on your financial institution (typically 3 to 5 business days).

7. Customer Support Contact

For any return requests, refund inquiries, or support assistance, please reach out via our official contact channels:

  • Brand Name: beautyool
  • Website: www.beautyool.com
  • Legal Form: Sole Proprietorship (Entreprise individuelle)
  • Registered Address: Rue d’Allonville, Amiens, Hauts-de-France, 80080, France
  • Customer Support Email: aftersales@beautyool.com
  • Customer Support Line: +33 7 78 34 70 41
  • Support Availability: Monday – Friday, 9:00 AM – 5:00 PM (CET)