1. General & Order Inquiries

  • Q: Where is beautyool based?A: beautyool (www.beautyool.com) operates as an independent sole proprietorship based in Amiens, France.
  • Q: Which regions do you ship to?A: We serve and ship exclusively to customers located within Europe and the United States.

2. Payments & Pricing

  • Q: Which payment methods are accepted on www.beautyool.com?A: We accept major credit and debit cards (including Visa, Mastercard, and American Express) as well as digital wallets (such as Apple Pay and Google Pay). All payment transactions are encrypted and processed securely via Stripe adhering to strict PCI-DSS compliance standards.

3. Shipping & Order Tracking

  • Q: How long does order processing and transit take?A: Orders are processed, quality-checked, and dispatched within 1 to 2 business days. Estimated delivery times range from 5 to 12 business days, depending on destination logistics. We partner with reliable carriers including DHL, FedEx, and UPS Priority networks.
  • Q: How do I track my order?A: Automated tracking updates will be sent directly to the email address provided at checkout during key fulfillment stages, including order dispatch, carrier hub entry, and local delivery routing.
  • Q: What happens if my order exceeds the standard transit timeframe?A: If your parcel exceeds the standard 5 to 12 business day timeframe, please contact us at aftersales@beautyool.com. We will initiate a formal trace with the designated carrier and, based on the findings, arrange a full refund or dispatch a replacement order immediately.

4. Returns, Cancellations & Damaged Items

  • Q: What is your return policy?A: In accordance with European Union consumer protection legislation, customers residing in Europe possess a 14-day statutory Right of Withdrawal. You may request a return within 14 calendar days of receiving your item by submitting a request to aftersales@beautyool.com.
  • Q: What should I do if my order arrives damaged or defective?A: If an item arrives damaged or defective, please contact our support team at aftersales@beautyool.com with clear photo or video evidence. Physical return of damaged items is not required; upon review of the photo evidence, we will process a full refund or dispatch a replacement immediately.

5. Customer Support Contact

  • Q: How can I reach customer support?A: For any order inquiries or assistance, please reach out via our official contact channels below:
    • Brand Name: beautyool
    • Website: www.beautyool.com
    • Legal Form: Sole Proprietorship (Entreprise individuelle)
    • Registered Address: Rue d’Allonville, Amiens, Hauts-de-France, 80080, France
    • Customer Support Email: aftersales@beautyool.com
    • Customer Support Line: +33 7 78 34 70 41
    • Support Availability: Monday – Friday, 9:00 AM – 5:00 PM (CET)