1. General Overview

These Terms of Service (“Terms”) govern the access to and use of beautyool (www.beautyool.com), operated as an independent sole proprietorship based in Amiens, France. By browsing our website or placing an order, you agree to be bound by these Terms, applicable consumer protection laws in the European Union, and relevant statutory regulations in the United States.

  • Brand Name: beautyool
  • Website: www.beautyool.com
  • Legal Form: Sole Proprietorship (Entreprise individuelle)
  • Registered Address: Rue d’Allonville, Amiens, Hauts-de-France, 80080, France
  • Customer Support Email: aftersales@beautyool.com
  • Customer Support Line: +33 7 78 34 70 41

2. Service Scope & Territory

beautyool provides grooming and beauty tools directly through www.beautyool.com. Our commercial services, order processing, and product fulfillment are strictly limited to customers residing within the European Union and the United States.

3. Orders & Payment

All pricing listed on www.beautyool.com is stated in EUR (€) or USD ($) depending on your regional location. Order acceptance occurs once payment is authorized and confirmed.

All payment card transactions are encrypted and processed securely at checkout via our authorized payment processor, Stripe. You agree to provide accurate, complete, and current purchase and account information for all transactions executed on our website.

4. Processing & Shipping Terms

  • Order Processing Time: Orders are processed, quality-checked, and prepared for dispatch within 1 to 2 business days.
  • Transit Duration: Estimated shipping delivery times range from 5 to 12 business days, depending on destination logistics.
  • Logistics Partners: We partner with recognized carrier services, including DHL, FedEx, and UPS Priority networks.
  • Order Tracking: Automated tracking updates will be sent to the email address provided at checkout during key fulfillment stages, including order dispatch, carrier hub entry, and local delivery routing.

5. Delayed Shipments & Inquiries

If your parcel exceeds the standard transit timeframe (5 to 12 business days), please notify our support team at aftersales@beautyool.com. Upon notification, we will initiate a formal trace and investigation with the designated logistics carrier. Based on the investigation findings, we will issue a full refund or arrange a replacement shipment at no additional cost.

6. Transfer of Risk & Ownership

In compliance with applicable European consumer laws (including the EU Consumer Rights Directive), the risk of loss, damage, or destruction of goods passes to the consumer only upon physical delivery of the parcel to the consumer or a designated third party acting on the consumer’s behalf. Risk does not transfer upon handover to the carrier.

7. Consumer Right of Withdrawal (14-Day Cancellation)

In accordance with European Union consumer legislation, customers residing in the European Union have the statutory right to withdraw from their purchase without providing a reason within 14 days from the date of receiving the goods. To exercise this right, you must inform us via written notice to aftersales@beautyool.com prior to the expiry of the 14-day cancellation window.

8. Damaged, Defective, or Faulty Goods

If an item arrives damaged, defective, or faulty, customers in Europe and the United States can contact our customer support team at aftersales@beautyool.com with relevant details.

  • No Physical Return Required: For confirmed damaged or defective items, customers are not required to ship the damaged item back. Providing clear photo or video evidence via email is sufficient to process a full refund or dispatch a replacement order immediately.

9. Intellectual Property Rights

All original content, visual materials, website design, text, and product imagery displayed on www.beautyool.com are either the exclusive property of beautyool or utilized under authorized, copyright-free standards. Unauthorized reproduction, distribution, or commercial use of any website content without express written permission is strictly prohibited.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of France. Any disputes arising in connection with these Terms or website orders shall be subject to the jurisdiction of competent European courts or statutory local consumer dispute resolution frameworks available in your region.