1. Delivery Destinations & Service Coverage

beautyool (www.beautyool.com), operating as an independent sole proprietorship based in Amiens, France, provides shipping services exclusively to destinations within the European Union and the United States. Orders submitted with shipping addresses outside these specified regions will not be processed.

  • Dispatch & Operations Location: Rue d’Allonville, Amiens, Hauts-de-France, 80080, France

2. Order Processing & Handling Time

  • Processing Duration: All orders are reviewed, verified, and prepared for dispatch within 1 to 2 business days (excluding weekends and French statutory public holidays).
  • Order Cut-Off: Orders placed after standard business working hours (5:00 PM CET) or on non-business days will begin processing on the following business day.

3. Shipping Methods & Estimated Transit Times

To ensure reliable fulfillment, we partner with established courier networks, including DHL, FedEx, and UPS Priority services.

  • Estimated Transit Time: 5 to 12 business days following order dispatch.
  • Service Availability: Transit times are operational estimates based on standard carrier delivery schedules to European and United States destinations. Actual delivery times may vary slightly due to regional carrier routing or customs clearance procedures.

4. Order Tracking & Automated Status Updates

To keep you informed throughout the fulfillment process, automated tracking updates are dispatched to the contact email address provided during checkout at key operational stages:

  • Order Dispatch: Notification sent upon parcel handover to the carrier, including direct package tracking reference details.
  • Carrier Hub Arrival: Update issued once the parcel reaches the regional logistics sorting hub.
  • Local Route Delivery: Notification sent when the parcel is out with the local courier for final-mile delivery.

5. Delayed Shipments & Non-Delivery Resolution

If your parcel has not arrived within the standard 5 to 12 business day transit window, please contact our customer support team immediately at aftersales@beautyool.com.

Upon receipt of your inquiry, we will initiate a formal trace and investigation with the designated logistics carrier. Based on the investigation findings, if a parcel is determined to be lost or delayed beyond reasonable operational limits, we will arrange a full refund or dispatch a replacement shipment at no additional charge.

6. Transfer of Risk & Delivery Acceptance

In full compliance with European consumer rights legislation, the risk of loss, damage, or destruction of goods transfers to the consumer only upon physical delivery of the parcel to the specified delivery address or to an authorized recipient.

7. Customer Support Contact Information

For any inquiries or assistance regarding shipping, logistics, and parcel tracking, please contact us using the details below:

  • Brand Name: beautyool
  • Website: www.beautyool.com
  • Legal Form: Sole Proprietorship (Entreprise individuelle)
  • Registered Address: Rue d’Allonville, Amiens, Hauts-de-France, 80080, France
  • Customer Support Email: aftersales@beautyool.com
  • Customer Support Line: +33 7 78 34 70 41
  • Support Availability: Monday – Friday, 9:00 AM – 5:00 PM (CET)